CPAG welcomes all feedback from people who use our services.

Please give any feedback, positive and negative, directly to the member of staff who has been providing the service. If it is positive they will be very pleased to hear it and will pass it on to any colleagues who have helped earn your approval.

If you are dissatisfied or upset with anything we have done please raise it quickly and directly with the individual responsible.

If you are not satisfied with our response to you, you have the right to ask our CEO to look into your complaint. If following this you are still dissatisfied, you have a right of appeal to our Board of Trustees.