Welfare Benefits and Tax Credits Handbook

CPAG Handbook cover 2014/15

Price £46   1,740 pages  ISBN 978 1 906076 85 6

To order your copy either:

Discounts and offers:

  • CPAG Rights members each receive one copy of the Handbook, plus 10 per cent discount on additional copies pre-ordered before 31 March 2014, plus 5 per cent discount on CPAG training courses.
  • Claimant discount available (for individuals on means-tested benefits)
  • New member discounts available from April on 2015/16 releases.
  • For bulk or large order discounts, please call us on 020 7837 7979
About the 2014/15 Welfare Benefits and Tax Credits Handbook

Written for claimants and their advisers, CPAG’s annually updated Handbook is the definitive guide to all welfare benefits and tax credits. Read user comments on the current edition.

This edition gives comprehensive advice about entitlement in 2014/15, and helps you understand the recent sweeping changes in the benefits and tax credits system including the new personal independence payment, the gradual roll-out of universal credit, the benefit cap and rent restrictions. It includes information on claiming and getting paid, and tactical information to help users navigate the complexities of the system and enforce their rights.

The Handbook explains:

  • Which benefits and tax credits you can claim.
  • Work-related requirements you must meet, and what happens to your benefit if you do not comply.
  • How your disability or health is assessed for employment and support allowance and the new personal independence payment.
  • How and when the new universal credit will affect you.
  • When your benefits may be restricted by the new benefit cap or ‘bedroom tax’.
  • How to challenge a decision, and what to do if you have been overpaid or accused of fraud.

The Handbook is fully indexed and cross-referenced to law, regulations, official guidance, and court, Upper Tribunal and commissioners’ decisions. It is supplied to all Citizens Advice Bureaux, and is used by advisers, local authority staff and lawyers, as well as by claimants.

Bimonthly updates to the Handbook are published in the Welfare Rights Bulletin.


'The Advisers’ Bible… an incredible achievement. The most comprehensive and user-friendly publication in the field of welfare benefits… An absolute must for welfare rights workers as well as those giving general advice' THE ADVISER (CITIZENS ADVICE)

‘So easy to follow...a godsend. Many of us would be lost without (it)’ A CLAIMANT

‘Excellent’ THE MIRROR

‘The most complete guides to social security benefits’ SUNDAY TIMES

'The best value in publishing ... The reference manual of choice for professional advisers. Even tribunal chairmen can be seen referring to it in preference to the more technical manuals they are supplied with … All legal aid firms must have this book’ SOLICITORS JOURNAL

'Simply the best and most vital guide … that you can buy' COMMUNITY CARE

'Written with unsurpassed clarity…essential' – FAMILY LAW

'This is a handbook that should be available to all money advisers.' – ARIAN (CITIZENS ADVICE)