advice

  • Scottish National Standards


    page

    Organisations using these standards for information and advice providers need to make sure staff have the knowledge to meet the needs of service users.

    CPAG’s training courses help you do this by covering knowledge requirements in the Competences for Advisers.

  • Refugee children – Disability Living Allowance – past presence test

    Last updated: May 24, 2017
    test case

    Update 09/09/2016: the DWP has now issued guidance, DMG Memo 20/16 and ADM Memo 21/16, confirming that it will not be appealing against the Upper Tribunal decision and that the past presence test is no longer applicable to claims for disability living allowance, personal independence payment, attendance allowance or carer's allowance.

  • Interview: Adrian Curtis

    Issue 149 (Autumn 2014)
    article

    Last year, a shocking 913,000 people were referred to a Trussell Trust food bank for emergency food. In the latest of our series of interviews, Adrian Curtis, the Network Director of the UK’s largest food bank provider, talks to CPAG’s Moussa Haddad.

  • Low expectations?

    Issue 238 (February 2014)
    article

    Nick Jones takes a look at an advice sector-led proposal to increase investment in advice services in England and Wales.

  • Co-ordinated working and potential partners


    page

    Authorities need to coordinate responses, to prevent duplication and to ensure partners can both manage issues and maximise the potential solutions welfare reforms may present. The sort of coordinated responses that were talked about often requires establishing some sort of multi-agency welfare reform or poverty group.

  • On the receiving end: perspectives on being out of work and claiming benefits

    July 2011
    briefing

    This report by Sharon Wright and Tina Haux presents the findings of a study of advice and employment services for benefit recipients, from the perspectives of service users and advisers.

    The study included sixteen in-depth interviews with people receiving advice about benefits, tax credits and job seeking from different agencies. There was also a focus group to explore the perspectives of advisers. Claimants and advisers are quoted extensively in the report to illustrate the authors' expert analysis. The report ends with CPAG policy conclusions and recommendations, in the context of the latest government proposals for welfare reform.