universal credit

  • Universal credit: problems and solutions

    Issue 256 (February 2017)
    article

    The roll out of the live and now full universal credit (UC) services has highlighted a number of problems. In some cases, these are caused primarily by interpretation of legislation and, in others, by DWP policies and systems. Henri Krishna summarises some of the main problems CPAG has encountered and shares solutions where we have them.

  • Universal credit full service – early warning

    Issue 255 (December 2016)
    article

    Kirsty McKechnie describes some early examples of problems with the operation of the ‘full service’ of universal credit, as reported to CPAG in Scotland’s Early Warning System.

  • Universal credit: alternative payment arrangements

    Issue 255 (December 2016)
    article

    David Simmons examines the normal and alternative universal credit payment arrangements.

  • Universal credit and ‘natural migration’

    Issue 254 (October 2016)
    article

    Simon Osborne looks at the circumstances in which a claimant with current entitlement to a ‘legacy’ benefit can end up on universal credit (UC) following a change in circumstances.

  • Housing benefit and universal credit

    Issue 253 (August 2016)
    article

    David Simmons examines some of the complexities that can arise from the phased replacement of housing benefit (HB) by universal credit (UC).

  • Elearning courses


    page

    We have developed three elearning courses to help frontline workers who do not work in welfare rights get to grips with important changes in the benefits system. These three courses are currently free:

    • Scottish Welfare Fund
    • Surviving the Appeals Process
    • Universal Credit

    Advantages of elearning

    Elearning has many advantages. It is a flexible and cost effective way to learn, avoiding the expense of travel and extra time away from work.

    There are other benefits that might not be so obvious:

  • Universal credit: full steam ahead

    Issue 251 (April 2016)
    article

    Simon Osborne describes the latest plans for the roll out of universal credit (UC) and, in particular, the UC ‘full service’.1

    • 1. This process has already started: see, for example, provisions in SI 2016 No.33 and SI 2016 No.407.
  • Universal credit advances

    Issue 250 (February 2016)
    article

    Robbie Spence considers rules and practices that apply to payments in advance of universal credit (UC).

  • Universal credit: early warnings

    Issue 249 (Dec 2015)
    article

    Kirsty McKechnie reports on what is emerging about the experience of universal credit through CPAG in Scotland’s Early Warning System.

  • Universal credit: recent rule changes

    Issue 249 (Dec 2015)
    article

    Simon Osborne describes a number of new regulations which make some important changes to the universal credit (UC) rules.