Basic

  • Supporting vulnerable clients

    Level: Basic

    training course

    This course gives you skills to help resolve problems faced by vulnerable people claiming benefits. Taking a practical approach, it gives an overview of basic benefits and looks at rules intended to protect vulnerable groups including those affected by domestic abuse, mental health issues or at risk of homelessness. It will equip you to prevent a problem becoming a crisis. Those with limited or no knowledge of the benefit system will gain most from this course.

    The course includes:

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    Dates:
  • Benefits for students

    Level: Basic

    training course

    This course provides a basic knowledge of the social security benefits and tax credits available for students, primarily in higher education, but including those in further education. 

    By the end of the course you should: 

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  • Benefits for non-benefit advisers

    Level: Basic

    training course

    This two-day course is aimed at professionals who work with low-income clients. It is for those who will not be advising on benefits themselves (eg, social workers, supported housing workers, support staff) but want to support clients to maximise their income and signpost at the right time for more advice.

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  • Childcare support for working families

    Level: Basic

    training course

    This half-day course is for people working in childcare and early years, who want to maximise incomes for working families and help them to avoid common benefit problems. It concentrates on who can get help with the costs of childcare through the social security system, and how this interacts with other sources of support, including the new tax-free childcare scheme. No previous knowledge of benefits is required.

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    Dates:
  • Personal independence payment – the essentials

    Level: Basic

    training course

    Personal independence payment (PIP) is the disability benefit for people aged 16-65. This course equips you with the knowledge and confidence to help the people you work with make effective claims and manage the process of transferring from disability living allowance (DLA).

    The course covers:

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  • Personal independence payment - the essentials

    Level: Basic

    training course

    Personal independence payment (PIP) is the disability benefit for people aged 16-65. This course equips you with the knowledge and confidence to help the people you work with make effective claims and manage the process of transferring from disability living allowance (DLA).

    The course covers:

    • What is PIP?
    • Who can claim
    • Helping a client who is thinking about claiming PIP
    • Tips and guidance in completing the form
    • Supporting clients through the assessment
    • Getting the decision – what next

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  • Test seminar

    Level: Basic

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  • Universal credit - the essentials

    Level: Basic

    training course

    The introduction of universal credit (UC) represents a fundamental change to the system of 'legacy benefits' and tax credits it is replacing.

    This one day introductory course provides an overview of UC, covering:

    • the aims and principles of UC;
    • the roll-out of UC in 'gateway' and 'full service' areas;
    • who can claim UC;
    • how it is calculated and paid;
    • conditionality and sanctions

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