Basic

  • Universal credit – supporting clients

    Level: Basic

    training course

    People in all parts of the country are now getting universal credit (UC). But whether you can claim depends on where you live and personal circumstances. This course aims to equip you with the knowledge to help your service users get the most out of this new benefit and avoid potential pitfalls.

     

    The course covers:

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    Dates:
  • Benefits for disabled children and their families

    Level: Basic

    training course

    This half-day course offers practical advice on how to check that a family is getting all they should and how you can help them make claims effectively. It aims to give you an understanding of the benefits system, help you recognise important issues, identify points when a family’s entitlement may change and know when to refer for specialist advice.

    This course covers:

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  • Students and benefits – the basics

    Level: Basic

    training course

    This half-day course provides a basic overview of social security benefits and tax credits, and which further and higher education students might be able to claim them. The course is for student advisers and other frontline workers who are new to benefits.

    The course covers:

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  • Childcare support for working families (NEW)

    Level: Basic

    training course

    This half-day course is for people working in childcare and early years, who want to maximise incomes for working families and help them to avoid common benefit problems.

    It concentrates on who can get help with the costs of childcare through the social security system, and how this interacts with other sources of support. No previous knowledge of benefits is required.

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  • Income maximisation for families

    Level: Basic

    training course

    This half-day course looks at changes to benefits for people starting a family and families with young children, both in and out of work. Maximising income in the early years is vital for children’s health, education and development. This course aims to give frontline workers a basic awareness to help you to identify problems and refer on where appropriate. 

    The course covers:

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    Dates:
  • Benefits overview

    Level: Basic

    training course

    This one-day introductory level course provides an overview of the benefits and tax credits system and examines how the system is changing as universal credit is introduced. 

    The course covers:

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    Dates:
  • Supporting vulnerable clients

    Level: Basic

    training course

    This course will give you the skills and strategies you need to resolve the problems vulnerable people face in claiming benefits, including universal credit

    Taking a practical, problem-solving approach, the course focuses on the basic benefits and will equip trainees to prevent a problem becoming a crisis. Workers with limited or even no knowledge of the benefit system will gain the most from this course. 

    The course includes: 

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  • Benefits for students

    Level: Basic

    training course

    This course provides a basic knowledge of the social security benefits and tax credits available for students, primarily in higher education, but including those in further education. 

    By the end of the course you should: 

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  • Personal independence payment - the essentials

    Level: Basic

    training course

    Personal independence payment (PIP) is the disability benefit for people aged 16-65. This course equips you with the knowledge and confidence to help the people you work with make effective claims and manage the process of transferring from disability living allowance (DLA).

    The course covers:

    • What is PIP?
    • Who can claim
    • Helping a client who is thinking about claiming PIP
    • Tips and guidance in completing the form
    • Supporting clients through the assessment
    • Getting the decision – what next

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  • Test seminar

    Level: Basic

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