Introductory

  • Universal credit and children


    training course

    This course concentrates on universal credit (UC) as it affects families with children, whether making a new claim with children, or becoming responsible for a child while on universal credit.

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  • Universal credit and young people


    training course

    With the full universal credit (UC) service being rolled out during 2018, it is important, if you work with young people, to make sure you know when they might have to claim UC. This course will help you advise young people from age 16 on entitlement whether in or looking for work, in training or education, sick or disabled.

    The course covers:

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  • Universal credit, ESA and the work capability assessment


    training course

    This essential one-day course gives you an introduction to the work capability assessment that applies to employment and support allowance (ESA) and universal credit (UC). Assuming little or no experience of these benefits, the course gives you an understanding of the main rules for people whose health or disability limits their ability to work. It also helps you deal with common problems.

     

    The course covers:

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    Dates:
  • Introduction to welfare rights


    training course

    This is essential training if you are starting off as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the key resources and skills you need and takes you through the main benefits in detail. Learning is through a mix of elearning and face-to-face training.

    When you complete the course you will be awarded a certificate and get a complimentary copy of CPAG’s Welfare Benefits and Tax Credits Handbook.

    The course covers:

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  • Universal credit - effective claims


    training course

    For some people, claiming universal credit is far from easy. But there are simple ways that you can help clients get their claim right first time. This practical course is aimed at housing staff, support workers and any frontline professionals supporting low-income people. It will help you support clients to avoid common pitfalls that can lead to payment problems.

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  • Income maximisation for carers


    training course

    Becoming a carer of a disabled person often means a drop in household income. Carers may be thinking of leaving work or trying to combine work with care. This course covers the main benefits available for carers and explains how to maximise income through benefit checks. It will help you support clients in making decisions about what to claim in or out of work.

    The course covers:

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  • PIP and attendance allowance - an introduction


    training course

    This one-day course gives you an introduction to personal independence payment (PIP) and to attendance allowance (AA), both vitally important benefits for people with disabilities. This introductory course is aimed at advisers with little or no experience of these benefits. It will give you an understanding of the main rules and help you deal with common problems.

    The course covers:

    • Who is entitled to AA and PIP
    • How to claim
    • Transfer from DLA to PIP

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  • Income maximisation for older people


    training course

    Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income. 

    The course includes: 

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    Dates:
  • Introduction to benefits for ill-health


    training course

     

    This one-day course gives you an introduction to employment and support allowance (ESA) and to claiming amounts in universal credit (UC) for ill or disabled people who are unable to work. Assuming little or no previous experience, this course provides an introduction to the medical assessments that apply for both ESA and universal credit.

    The course covers:

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