The roll out of universal credit (UC) full service is underway. Many more people claim UC in the full service, including families, those with health conditions and those in work. People need to make and maintain their claims online.
This course draws on experience emerging from areas where UC full service is operating. You will learn who is affected, how best to support them, particularly those who are vulnerable or in difficult circumstances, and also have a chance to refresh your knowledge of UC entitlement and calculations.