Ask CPAG Online - Mandatory Reconsideration

What is mandatory reconsideration (MR)?

Mandatory reconsideration (MR) is the term used by the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) to describe their process of reconsidering whether a disputed benefit or tax credit decision is correct. You cannot normally appeal against a decision to an independent tribunal unless you have first requested a MR and until the MR has been completed by the DWP or HMRC. This requirement was extended to all DWP benefit decisions from 28 October 2013 and to tax credits and child benefit from 6 April 2014. Note, however, that MR does not apply to housing benefit decisions, which can be appealed to a tribunal straight away.

What issues and problems commonly arise?

Click on the links below for detailed information and practical advice on common problem areas related to MR: