Ask CPAG Online - Where does Natural Migration onto Universal Credit Happen?

This section explains where natural migration onto UC can happen. For more details of when it is likely to happen, see When does Natural Migration onto Universal Credit Happen?

Do you live in a 'gateway area' ('live service area')?

Natural migration onto universal credit (UC) can happen anywhere, now that UC has been rolled out to all areas of the UK (except for Northern Ireland). It is now most likely to occur in UC ‘full service’ areas (see below). Before January 2018, if you instead lived in a UC ‘gateway’ (or ‘live service’) area, you could only make a new claim for UC if you satisfied ‘gateway conditions’. So natural migration to UC could only happen if you satisfied the gateway conditions. The gateway conditiions included being fit for work, not being entitled to income support (IS), jobseeker's allowance (JSA), employment and support allowance (ESA), personal independence payment (PIP) or disability living allowance (DLA), or pursuing a revision or appeal of an IS, JSA or ESA decision. In most 'gateway areas' you must also have been a single claimant without children.

However, from January 2018 the DWP no longer accept new claims for UC in ‘gateway areas’. Instead, in those areas you can still make new claims for the benefits and tax credits that UC replaces. This means that natural migration onto UC is no longer possible whilst you still live in a ‘gateway area’. However if you had already claimed UC in these areas before January 2018, you remain on UC, including if you do not need to make a new claim for UC after a change of circumstance (for example because you were getting it as a single person but are now a member of a couple). The ‘gateway areas’ are gradually being converted to ‘full service’ areas, and no gateway areas will exist anywhere after December 2018. Official information about jobcentre areas where you can claim UC, and links to a postcode checker to see if you can claim, is available. Once you are living in a ‘full service’ area, natural migration onto UC can happen.


Do you live in a 'full service area'?

'Full service areas' are where UC is administered only through online claimant accounts (or 'journals'), allowing UC to be claimed by anyone who satisfies the normal conditions of entitlement. There are no 'gateway conditions'. From May 2016 to December 2018, the' gateway areas' will become 'full service areas' in a phased roll-out programme. A list of the roll-out schedule can be seen here.

If you are claiming a legacy benefit and live in a full service area, you cannot usually claim another legacy benefit (even if you don't make a claim for UC itself). The only exceptions are as follows:

  • your new claim is for HB and you live in 'specified' accommodation (supported or emergency accommodation) or 'temporary' accommodation (specified homeless accommodation). Note that you may still not be able to make a new claim for the other legacy benefits even though you can claim HB; or
  • you or your partner have reached pension credit age, in which case you can still claim HB or tax credits as well as pension credit instead of UC; or
  • in the period up to and including 31 January 2019, you have three or more children in your family (unless you were getting UC in the previous 6 months in which case you still cannot make a new claim for legacy benefits). You are unable to make a new claim for UC in this situation. However from 1 February 2019 this does not apply. You are then unable to make a new claim for legacy benefits in this situation, but can make a new claim for UC instead.

Example 1: Natural Migration onto UC

You are getting income-based JSA and HB and become long-term sick, i.e. unable to work. You cannot claim income-related ESA because you live in a full service area and must claim UC to get help with your living expenses and your rent.

Example 2: No Natural Migration onto UC

You are getting IS, child tax credit (CTC) and HB and start working for 24 hours per week. You can qualify for working tax credit (WTC) and stay on HB because you are not making a new claim for a legacy benefit (CTC and WTC are legally one benefit and there is no legal requirement to make a new claim to get one of them if you are already receiving the other). You do not transfer to UC via natural migration.