Benefits for non-benefit advisers

Level: Basic

This essential two-day course is aimed at non-benefit specialists working with people for whom benefits and tax credits are an issue. It provides a comprehensive introduction to the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users.

The course covers:

  • Benefits available to different client groups
  • Structure of the benefit system
  • Basic benefit checks
  • How to claim and who to contact
  • Dealing with problems
  • Signposting for more help