Expert online welfare rights service goes live

November 24, 2014

The Child Poverty Action Group (CPAG) today launches an innovative online welfare rights information and advice service for advisers and claimants.

Ask CPAG Online offers up-to-the-minute, expert information on the big issues affecting benefits and tax credits claimants, as well as tailored email advice for advisers.

The first round of Ask CPAG Online content covers benefit sanctions. Almost 1,500,000 sanctions have been imposed on JSA and ESA claimants in the UK since October 2012. Ask CPAG Online explains the basic concepts of sanctions, and will help users to:

  • Avoid sanctions, by understanding the requirements
  • Challenge sanctions when things go wrong, and
  • Obtain hardship payments, where payments are removed or reduced.

The second round of content will cover Mandatory Reconsiderations - the new system for reviewing decisions before they go on to appeal. Future Ask CPAG content will be guided by advisers’ feedback on their clients’ needs.

Generously funded by the Baring Foundation, Ask CPAG Online complements CPAG’s best-selling Welfare Benefits and Tax Credits Handbook.

For more information, contact

Ask CPAG Online can be found at

You can also follow ASK CPAG Online on Twitter at @AskCPAG

Notes to Editors

  • CPAG is the leading charity campaigning for the abolition of child poverty in the UK and for a better deal for low-income families and children.
  • CPAG is the host organisation for the Campaign to End Child Poverty coalition, which has members from across civil society including children’s charities, faith groups, unions and other civic sector organisation, united in their campaigning for public and political commitment to ensure the goal of ending child poverty by 2020 is met.

For further information please contact:

Jane Ahrends
CPAG Press and Campaigns Officer
Tel. 020 7812 5216 or 07816 909302