Introduction to welfare rights
This week-long course is aimed at advisers, social workers, probation workers, health and housing workers and others new to welfare benefit advice work. This course is designed to give participants an understanding of the structure of the benefit and tax credit system, ability to identify the issues that may affect entitlement and an appreciation of the importance of advice and advocacy.
The emphasis is on tackling benefit questions through case studies, including how to calculate entitlements, and providing participants with the chance to practise using CPAG’s Welfare Benefits and Tax Credits Handbook.
Course participants who book for the whole week receive a complimentary copy of the Handbook.
This course does not deal with non-means-tested beneﬁts except as part of understanding the structure of the system. These beneﬁts are explored in detail on our companion courses Disability living allowance and Attendance allowance and ESA – an introduction (see below). Booking these courses together will entitle you to a £20 discount.
The course covers:
Day one Benefits overview
An overview of the benefits and tax credits system and problem-solving using the Welfare Benefits and Tax Credits Handbook.
Day two Working-age benefits – eligibility
Who is eligible for income support (IS), jobseeker’s allowance (JSA) and employment and support allowance (ESA), claims and assessments.
Day three Working age benefits – amounts
Calculating IS, income-based JSA and income-related ESA.
Day four Housing benefit (HB)
Who is eligible, calculating HB, claims, and an overview of council tax benefit.
Day five Tax credits
Who is eligible, calculating tax credits, claims and payments.
A certificate is awarded to those completing all five days.
We recommend that participants attend all five days, but for those with some experience of the subjects covered there are a limited number of places for those who want to attend single days only. Priority is given to people booking for the full course.