On the receiving end: perspectives on being out of work and claiming benefits

July 2011

This report by Sharon Wright and Tina Haux presents the findings of a study of advice and employment services for benefit recipients, from the perspectives of service users and advisers.

The study included sixteen in-depth interviews with people receiving advice about benefits, tax credits and job seeking from different agencies. There was also a focus group to explore the perspectives of advisers. Claimants and advisers are quoted extensively in the report to illustrate the authors' expert analysis. The report ends with CPAG policy conclusions and recommendations, in the context of the latest government proposals for welfare reform.