Overpayment of benefit

Level: Standard
NOS: LA49, LA50

Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach to checking and challenging recoverability. It also looks at the different rules and tactics that apply with the introduction of universal credit.

The course covers:

• An overview of the necessary decision-making process before an overpayment decision can be made
• The tests of misrepresentation and failure to disclose central to overpayments of DWP benefit
• Housing benefit overpayments and the role of official error
• Universal credit overpayments
• Reducing the level of overpayments
• Overpayment appeals
• Methods of recovery

This course does not cover tax credit overpayments. See Tax credits – key issues for advisers