Scottish National Standards

Scottish National Standards for Information and Advice Providers have been developed by the Scottish Government in consultation with the advice sector. They are designed to set a standard for delivering effective information and advice services.

My organisation is seeking accreditation. What training would help? 

Organisations using these standards for information and advice providers need to make sure staff have the knowledge to meet the needs of service users. Our training courses help you do this by covering knowledge requirements in the Competences for Advisers.

A suggested package of courses for agencies seeking accreditation or working to the national standards is:

 

For Type II advisers (Casework), and Type III advisers (Advocacy, Representation and Mediation at Tribunal or Court Action Level), add on the following courses:  

For Type III advisers (Advocacy, Representation and Mediation at Tribunal or Court Action Level), add on the following courses:

To add on other specialist areas, there is a course to suit most requirements. And you can keep up-to-date with our Benefits and tax credits law and our new courses including Dealing with destitution and Right to reside and habitual residence.