Supporting vulnerable clients

Level: Basic

This course gives you skills to help resolve problems faced by vulnerable people claiming benefits. Taking a practical approach, it gives an overview of basic benefits and looks at rules intended to protect vulnerable groups including those affected by domestic abuse, mental health issues or at risk of homelessness. It will equip you to prevent a problem becoming a crisis. Those with limited or no knowledge of the benefit system will gain most from this course.

The course includes:

  • The main benefits and some special rules for certain vulnerable groups
  • How to deal with decisions, medicals, delays and sanctions
  • How to get extra help with rent, or in a crisis
  • What your clients need to do to prepare for universal credit
"Will definitely help me to be better at my job."