Supporting vulnerable clients

Level: Basic

This course will give you the skills and strategies you need to resolve the problems vulnerable people face in claiming benefits, including universal credit

Taking a practical, problem-solving approach, the course focuses on the basic benefits and will equip trainees to prevent a problem becoming a crisis. Workers with limited or even no knowledge of the benefit system will gain the most from this course. 

The course includes: 

• Which benefits is my client entitled to?
• What to do when my client’s benefits stop
• Solving universal credit problems
• Dealing with medicals
• How to challenge sanctions
• Paying the rent – getting extra help