Trainers

Giles Charter has been a benefits adviser for nearly 20 years in various settings, including as a local authority welfare rights officer, and has extensive experience of appeals, training, and advice.

Steven Craig has been working in welfare rights since 1987. He has been a welfare rights officer for Queens Cross Housing Association since 1993, and he occasionally works independently to provide training or seminars for other organisations. Steven has been delivering training regularly for CPAG in Scotland since 2001.

Barbara Donegan is a welfare rights worker at CPAG in Scotland, an author of the Welfare Benefits and Tax Credits Handbook, and of the Disability Rights Handbook.

Moira Escreet has been involved in advice work since 1993, mainly within housing associations. She is currently a welfare rights worker for Hillhead Housing Association 2000 and Antonine Housing Association.

Alison Gillies is a welfare rights worker at CPAG in Scotland. She is author of CPAG’s Children’s Handbook Scotland. She has worked in welfare rights since 1985.

Will Hadwen is a rights adviser for the charity Working Families, supporting carers and parents with benefits and employment issues. As a freelancer, Will also works on the CPAG Scotland advice line and for other charities including Advice UK and Gingerbread.

Paula John is a qualified social worker and mental health officer who has worked in social work for 25 years, the last 15 of which have been in a variety of mental health settings.

David Kelly is a welfare rights officer in a community-based housing association. He previously worked as a welfare rights worker with CPAG and in a local authority.

Henri Krishna is welfare rights worker with CPAG in Scotland’s advising black and minority ethnic communities’ project. He has worked in the advice and support sector in various capacities for around 20 years.

Alison Lord is a welfare rights worker at CPAG in Scotland, working on the advisers’ advice line. She has been working in the advice sector since 1996, specialising in benefits for people with disabilities.

Stephen Neill has worked in welfare rights for 25 years. He worked initially as a welfare rights officer for Glasgow City Council for 15 years in Social Work Services. For the past 10 years Stephen has worked as a welfare rights officer with Whiteinch & Scotstoun Housing Association.

Simon Osborne is a welfare rights worker at CPAG. He is content consultant and an author of the Welfare Benefits and Tax Credits Handbook, editor of and contributor to the Welfare Rights Bulletin, author of Winning Your Benefit Appeal and contributor to Legal Action magazine.

Judith Paterson is welfare rights co-ordinator with CPAG in Scotland. She is an author of the Welfare Benefits and Tax Credits Handbook.

Jon Shaw is a welfare rights worker at CPAG in Scotland, working on the Children and families project. He is an author of the Welfare Benefits and Tax Credits Handbook. He previously worked in welfare rights in Edinburgh.

Jane Smith has been a local authority welfare rights officer for over 15 years in various settings and has extensive experience of appeals, training and advice. She currently works for Inverclyde Council.

Angela Toal is a welfare rights worker with CPAG in Scotland, working on the benefits for students project, and is author of CPAG’s Benefits for Students in Scotland Handbook. She was previously advice team manager at The Action Group in Edinburgh.

Rebecca Walker has worked in welfare rights since 1993 and is currently a freelance trainer and writer. She is an author of the current edition of the Benefits for Migrants Handbook and contributor to the Welfare Benefits and Tax Credits Handbook and the Disability Rights Handbook.

Mark Willis has worked in welfare rights since 1991 and is currently a welfare rights worker with CPAG in Scotland’s tax credits/early years project. He is an author of the Welfare Benefits and Tax Credits Handbook.