Universal credit

Level: Standard

The introduction of universal credit fundamentally changes the system of benefits and tax credits. This one-day course examines the introduction, structure and administration of universal credit. The course includes practical exercises and case studies to illustrate the effects on different categories of claimants.

Topics covered include:

  • The aims of universal credit
  • When and how it is being introduced
  • Who can claim universal credit
  • The calculation of awards
  • Claims, payments and appeals
  • Conditionality and sanctions

The course is for advisers with a good working knowledge of the existing benefit system. Participants should leave with a good understanding of the structure and administration of universal credit, to help them to give accurate and practical advice to claimants.