CPAG gives advice about welfare benefits and tax credits to people who are advising the public. Unfortunately we do not have the resources to provide direct advice to people who are claiming benefits or to their friends and families. If you are a member of the public wanting advice you should contact a local advice centre, law centre or welfare rights unit, where you can get face-to-face advice about your case. You can obtain information about local centres in the community pages of your phonebook or from a library. For online information, visit our useful links page.

If you are an adviser wanting help you can telephone our advice line on 020 7833 4627 any weekday afternoon between 2.00pm and 4.00pm. We welcome and accept calls via Type Talk.

Unfortunately, due to limited resources we are not able to answer written advice queries to the Citizens’ Rights Office – this includes emails to advice@cpag.org.uk, letters and faxes. See Specialist Support advice service below.

CPAG also has a contract with the Legal Services Commission (LSC) to provide free advice to eligible organisations on any matter relating to welfare benefits and tax credits. Find out more details about the Specialist Support Service.