Since our last report was published, the DWP has brought forward the managed migration of 800,000 employment and support allowance (ESA) claimants who do not get tax credits, which had been delayed until 2028.
Managed migration to universal credit is about to expand to DWP legacy benefit claimants. The stakes are high, and we're calling for the DWP to slow down and put more safeguards in place.
Our interviews show that claimants did not have the information they needed or wanted to understand how moving to UC would affect them. Such misinformation and misunderstanding are likely to be reasons some people are not moving to UC despite having a strong financial incentive to do so.
Two-thirds of people sent a migration notice between November 2022 and March 2023 made a successful UC claim before their migration deadline. A further 5 per cent made a claim after their deadline had passed. And 28 per cent did not claim UC at all and had their legacy benefit payments terminated. We are concerned that a sizeable minority of claimants are falling through the gaps.
The DWP’s research during the discovery phase of managed migration to universal credit (UC) concluded that ‘on the whole households are able to make the move to UC.’ But we are finding that, when issues do arise, the consequences can be serious for claimants causing stress, budgeting difficulties and debt.
Now that DWP have published the draft amending regulations which will permit the wider rollout of universal credit (UC) i we have a good early understanding of the way in which people will experience managed migration. Furthermore, CPAG has some direct experience of the way in which people managed migrated to UC will be treated by DWP.