Tax credits and complaints

This factsheet sets out the formal procedures for making a complaint about your tax credits. It is relevant UK-wide.

Note that in many cases you should instead apply for a mandatory reconsideration then appeal or request judicial review, which are covered in other factsheets.

Tax credits and childcare

This factsheet looks at when parents in work can get help with childcare costs through working tax credit.

Tax credits annual review

The amount of tax credits you receive during the year is an estimate of your likely entitlement. Awards are only finalised after the end of the tax year. This factsheet looks at how awards are finalised and how claims are renewed.


Lone parents and tax credits

This factsheet contains information about tax credits for lone parents.

Tax credits - the basics

This factsheet explains the basic qualifying conditions for tax credits and how the system works.

Tax credits update

This factsheet explains the impact of the changes to the tax credits rules which have come into force since 2011.

Tax credits - reporting changes

This factsheet sets out the main changes of circumstances that must be reported to HMRC, and how they affect a tax credits award.

Tax credits - a passport to other help

Having an award of child tax credit (CTC) or working tax credit (WTC) can sometimes mean that you are ‘passported’ to other assistance. This factsheet explains what other help is available in Scotland, and what other conditions you must meet. This leaflet focuses on tax credits, but other people, for example people on income support, can also qualify for help.

Tax credits and going back to work

This factsheet looks at tax credits for people who are starting work for the first time, or going back to work, for example after a period of illness, unemployment, study, childcare or caring responsibilities.

It contains information that is relevant UK wide.

Tax credits for people from abroad

This factsheet explains how people who have recently come to live in the UK can qualify for tax credits. To qualify for tax credits you must meet certain residence, presence and immigration conditions. There are special rules for returning British citizens, European nationals, asylum seekers, refugees and persons subject to immigration control.