Fuel Rights Handbook

The Fuel Rights Handbook is well established as the standard practical guide to the rights of gas and electricity consumers. It is essential for any adviser helping clients cope with fuel bills, debt and related problems with fuel supply. With an emphasis on the legal protection of vulnerable consumers, the Handbook also provides essential information on the reduction and prevention of fuel poverty. This 15th edition is fully updated to include all changes since the previous edition.

Topics covered by the Handbook include:

• the right to a supply
• methods of payment and metering
• responsibility for bills, shared arrangements and tenants’ rights
• dealing with debt and disconnection
• benefits and other financial help
• gas and electricity companies and how OFGEM works
• the courts and legal remedies, including the position in Scotland.

Cross-referenced to law and regulations, the Fuel Rights Handbook is relied upon by all Citizens Advice Bureaux and by lawyers, consumer advisers, social workers and advice agencies.

Autumn 2010 978 1 906076 47 4 £19.00
The 14th edition is still available at £17.00

‘So clear and comprehensive that it is difficult to conceive how advice could authoritatively be given on the rights of electricity and gas consumers without its help… If you work in this field and have not already got it, you need it’ NEW LAW JOURNAL

‘Having trouble with fuel bills? Or advising other people with fuel bill problems? Get hold of the Fuel Rights Handbook’ SUNDAY MIRROR

‘The presence of the Fuel Rights Handbook on an adviser's bookshelf is imperative – I can honestly use no other word. You will not be able to say that you are properly resourced without this indispensable publication from the CPAG stable ... buy this book ’ ROOF

‘There has never been a greater need for a definitive guide to fuel rights. It will be no surprise to avid CPAG fans that this is it ... well established as the standard practical guide ... CPAG – what would we do without you?’ THE ADVISER