All training courses in Scotland

  • Appeals to the Upper Tribunal

    This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an understanding of what is an error of law and practice in finding errors of law in the First-tier Tribunal statement of reasons.

     

    The course covers:

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  • Benefits and tax credits law update

    Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.

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  • Benefits for disabled children and their families

    Level: Basic

    This half-day course offers practical advice on how to check that a family is getting all they should and how you can help them make claims effectively. It aims to give you an understanding of the benefits system, help you recognise important issues, identify points when a family’s entitlement may change and know when to refer for specialist advice.

    This course covers:

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  • Benefits for disabled children from age 16

    Level: Basic

    This basic level course focuses on the transition to adult benefits from age 16 for young people with disabilities or health problems who still live at home.

    It looks at changes to disability benefits for the young person, and considers the circumstances in which a young person can claim adult benefits in their own right while still living at home.

    The course covers:

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  • Benefits for non-benefit advisers

    Level: Basic

    This essential two-day course is aimed at professionals who work with low-income clients. It is for those who will not be advising on benefits themselves (eg, social workers, supported housing workers, support staff) but want to support clients to maximise their income and signpost at the right time for more advice.

    The course covers:

    • Benefits available to different client groups
    • Structure of the benefit system
    • Basic benefit checks
    • How to claim and who to contact
    • Dealing with problems
    • Signposting for more help

     

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  • Benefits for people from abroad

    Level: Standard

    This two-day course aims to equip you to advise claimants from abroad, both European and non-European nationals. Using a step-by-step approach and practical examples, it helps you understand how the residence and presence and immigration status tests operate in social security benefits and how they can be satisfied.

    The course covers:

    • Who is a ‘person subject to immigration control’ and how this affects benefit entitlements

    • Effect on benefits of a change in immigration status

    • Entitlements of ‘mixed households’

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  • Care leavers and the benefits system

    Many young people who have been ‘looked after’ by the local authority are excluded from income-related benefits. Instead the local authority is responsible for supporting them. This course looks at the special benefit rules for care leavers and the local authority’s responsibilities towards these young people. We will also be covering developments in relation to ‘continuing care’.

    The course covers:

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  • Challenging ESA decisions

    Level: Standard

    Employment and support allowance (ESA) is the subject of considerable change. This course looks at appeal issues and tactics, including the developing body of caselaw.

     

    The course covers:

    • Entitlement to benefit while challenging a decision
    • Submissions, medical evidence and other tactical issues
    • Mandatory reconsideration – problems and practice
    • Important work capability assessment caselaw

     

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  • Challenging PIP decisions

    Level: Standard

    This one-day course looks at how to challenge personal independence payment (PIP) decisions. There is an opportunity to discuss how the different PIP criteria affect appeal tactics, and think through how to go about getting the right outcome for clients. The course covers some of the significant caselaw that is relevant to PIP.

     

    The course covers:

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  • Childcare support for working families

    Level: Basic

    This half-day course is for people working in childcare and early years, who want to know more about the support available for working families and help them to avoid common benefit problems. It concentrates on who can get help with the costs of childcare through the social security system, and how this interacts with other sources of support, including the new tax-free childcare scheme. No previous knowledge of benefits is required.

    It will help you to:

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  • Dealing with destitution

    Level: Standard

    Increasingly advisers are supporting clients who have been left destitute due to a problem with their benefits. This course covers the common causes and focuses on practical steps advisers can take to get benefits in payment and access other support.

    The course covers:

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  • DLA for children

    Level: Standard

    Disability living allowance (DLA) is the main way of meeting the additional needs of many children yet it is under claimed and can be hard to understand. This course looks at the DLA rules as they apply to children. It considers how to fill in the form to get the best outcome for the child.

    This course covers:

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  • Income maximisation for carers

    Becoming a carer of a disabled person often means a drop in household income. Carers may be thinking of leaving work or trying to combine work with care.

    This one-day course gives an introduction to the main benefits available for carers and explains how to maximise income through benefit checks. It will help you support clients in making decisions about what to claim in or out of work.

    The course covers:

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  • Income maximisation for families

    Level: Basic

    This half-day course looks at changes to benefits for people starting a family and families with young children, both in and out of work.

    Maximising income in the early years is vital for children’s health, education and development. This course aims to give frontline workers a basic awareness to help you to identify problems and refer on where appropriate.

    The course covers:

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  • Income maximisation for older people

    Older people commonly do not claim all they are entitled to. This course gives you an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

     

    The course covers:

     

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  • Introduction to benefits for student advisers

    This one-day course equips advisers and frontline workers who are new to benefits with a basic knowledge of social security benefits and tax credits and explains which ones further and higher education students can claim.

    The course aims to give participants:

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  • Introduction to child poverty and financial help for families

    Level: Basic

    Many more children in Scotland will be living in poverty by 2020. This half-day course looks at why this is and which families are likely to be most affected. Participants will be encouraged to consider the steps they can take in their own roles to prepare for the predicted increase in child poverty and make a practical difference to families.

     

    The course covers:

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  • Introduction to welfare rights

    This is essential training if you are starting off as a welfare rights adviser or need a good understanding of the benefits system. It introduces you to the key resources and skills you need and takes you through the main benefits in detail. Learning is through a mix of elearning and face-to-face training.

    When you complete the course you will be awarded a certificate and get a complimentary copy of CPAG’s Welfare Benefits and Tax Credits Handbook.

    The course covers:

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  • Kinship care, looked-after children and the benefits system

    This course looks at benefit issues where there is social work involvement with a child and their family. It covers kinship care and children looked after by the local authority away from home or away from birth parents eg, in a residential unit or with foster carers.

    It provides an opportunity to consider local authorities’ responsibilities in relation to kinship care assistance and participants will also have a chance to look at what universal credit means for kinship carers and for local authorities.

    The course covers:

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  • Maximising benefits for rent

    Level: Standard

    Thousands of tenants each year are evicted by social landlords, usually for rent arrears. Yet large amounts of housing benefit (HB) go unclaimed. With high levels of arrears in universal credit (UC), evictions seem set to be a continuing problem. This practical course is aimed at housing workers and advisers who need to maximise the uptake of housing benefit or the housing costs element of universal credit, and thereby minimise arrears and reduce the threat of eviction.

     

    The course covers:

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  • Mental health and benefits

    Level: Standard

    This popular course is jointly led by Paula John, a mental health officer and social worker with extensive experience in mental health, and Alison Gillies, welfare rights worker with CPAG in Scotland. It provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to help avoid some of the pitfalls of the system.

    The course covers:

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  • Overpayments of benefit and tax credits

    Level: Standard

    Benefit may be overpaid for many reasons and recovery often leaves people in hardship. Using practical examples, this course equips you to deal with overpayments by taking a systematic approach to checking and challenging recoverability. It also looks at the different rules and tactics that will apply with the introduction of universal credit.

    The course covers:

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  • Personal independence payment – the essentials

    Level: Basic

    Personal independence payment (PIP) is the disability benefit for people aged 16-65. This course equips you with the knowledge and confidence to help the people you work with make effective claims.

    The course covers:

    • What is PIP?
    • Who can claim
    • Helping a client who is thinking about claiming PIP
    • Tips and guidance in completing the form
    • Supporting clients through the assessment
    • Getting the decision – what next

    The course is aimed at those with no or limited knowledge of benefits.

     

     

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  • PIP and attendance allowance – an introduction

    This one-day course gives you an introduction to personal independence payment (PIP) and attendance allowance (AA), both vitally important benefits for people with disabilities. This introductory course is aimed at advisers with little or no experience of these benefits. It will give you an understanding of the main rules and help you deal with common problems.

    The course covers:

    • Who is entitled to PIP
    • Who is entitled to AA
    • How to claim

     

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  • PIP – caselaw and tactics

    This half-day course includes a round up of the latest personal independence payment (PIP) caselaw. Practical examples give advisers the chance to discuss the latest caselaw developments, and consider the impact of recent decisions and other developments on tactics for PIP appeals. Participants will have the opportunity to share their own experiences and ideas.

    The course covers:

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  • Representing at the First-tier Tribunal

    Level: Standard

    This popular two-day course gives a basic grounding in representing clients at the First-tier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose.

     

    The course covers:

    • Making an appeal
    • Tribunal procedure
    • Case preparation – getting evidence and applying the law
    • The role of the chair
    • Rules of evidence
    • Basic advocacy and presentational skills

     

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  • Residence and presence tests – in detail

    The operation of residence and presence tests for EEA nationals changes all the time, and with Brexit looming it is even more important to understand current social security rights for EEA nationals and their families. This experienced level course looks in detail at presence and residence requirements for EEA nationals in the UK, focusing on more complex areas and updates.

    The course covers:

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  • Right to reside and habitual residence

    Level: Standard

    This one-day standard level course looks at the operation of the right to reside and habitual residence tests in benefits and tax credits. It covers how these tests are satisfied, and focuses on the residence rights of those who face the greatest difficulties: European nationals and their family members.

    The course covers:

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  • Scottish Welfare Fund – effective applications

    Level: Standard

    This course provides both a practical introduction to the fund and an overview of the tactics which make for an effective application. It explains when and how to make applications for DWP short-term benefit advances – often a preliminary step before a Scottish Welfare Fund application.

    The course covers:

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  • Social security law update

    Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on caselaw, this essential one-day course looks at the most important changes in benefit and tax credits law from the previous six months.

     

    The course covers:

    Read more
    Dates:
  • Students and benefits – an update

    Make sure you know what benefit changes are in the pipeline and likely to affect students. Welfare reform is changing the face of our benefits system with many changes made and others still to come.

    This essential half-day course focuses on recent developments and forthcoming changes in benefits and tax credits aimed specifically at students, and the impact more general changes might have on students.

    The course covers:

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  • Students and benefits – eligibility

    Level: Standard

    Many advisers work with students in both further and higher education. This one-day course explains the different benefits that further and higher education students can claim.

    The course covers:

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  • Students and benefits – the basics

    Level: Basic

    This half-day course provides a basic overview of social security benefits and tax credits, and which further and higher education students might be able to claim them. The course is for student advisers and other frontline workers who are new to benefits.

    The course covers:

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  • Training for trainers

    This two-day course aims to increase the skills and confidence of those new to training and to allow more experienced trainers to re-examine their style and methods.

     

    The course covers:

     

    • How adults learn
    • How to design and plan a course
    • Methods and techniques that make training interesting, varied and enjoyable
    • Dealing with difficult situations
    • How to run a training session

     

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  • Two-child limit in UC and tax credits

    The two-child limit is perhaps the most controversial welfare reform measure yet, affecting large numbers of low-income families both in and out of work. This half-day course looks in detail at how it is being implemented, who is affected and when exceptions apply. It also provides participants with an opportunity to explore implications in the context of human rights and share updates on legal challenges.

    The course covers:

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  • UC for people with ill health and disabilities

    With universal credit (UC) full service expected to operate across the country by the end of 2018, many more people with disabilities and health conditions will be claiming UC for the first time. This course looks at the UC rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, including through changes of circumstances such as failing a work capability assessment. You will also explore how conditionality and awards change as people move into work, or become unable to work.

    The course covers:

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  • Universal credit - effective claims

    For some people, claiming universal credit is far from easy. But there are simple ways that you can help clients get their claim right first time. This practical course is aimed at housing staff, support workers and any frontline professionals supporting low-income people. It will help you support clients to avoid common pitfalls that can lead to payment problems.

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  • Universal credit - full service

    Level: Standard

    The roll out of universal credit (UC) full service is due to be completed by the end of 2018. Many more people claim UC in the full service, including families, those with health conditions and those in work. People need to make and maintain their claims online.

    This course draws on experience from areas where UC full service is operating. You will learn who is affected, how best to support them, particularly those who are vulnerable or in difficult circumstances. You will have a chance to refresh your knowledge of UC entitlement and calculations.

    The course covers:

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  • Universal credit - transferring from benefits and tax credits

    Level: Standard

    This half-day course focuses on the transitional issues for claimants who are still receiving legacy benefits and tax credits by the time that all areas come under the universal credit full service.

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  • Universal credit and children

    This course concentrates on universal credit (UC) as it affects families with children, whether making a new claim with children, or becoming responsible for a child while on universal credit.

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  • Universal credit and students

    Level: Standard

    With the introduction of universal credit, the benefit rules for students as we know them are swept away and new rules set up in their place. This one-day course explains which students will be able to claim universal credit and how student funding will affect the amount they get.

    The course covers:

    • An overview of universal credit
    • Who is a full-time student for universal credit
    • Which students can claim
    • The interaction with Scottish student funding
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  • Universal credit and young people

    With the full universal credit (UC) service being rolled out during 2018, it is important, if you work with young people, to make sure you know when they might have to claim UC. This course will help you advise young people from age 16 on entitlement whether in or looking for work, in training or education, sick or disabled.

    The course covers:

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  • Universal credit – claimant responsibilities and sanctions

    Level: Standard

    Work-related requirements are a cornerstone of universal credit (UC). Statistics show that UC claimants are frequently sanctioned. This course will give you a good understanding of what goes into a claimant commitment and the work-related requirements that people are expected to meet. You will have a chance to think about how flexibilities in the system might help clients reduce the risk of a sanction. The course will also equip you to advocate effectively on behalf of clients who are faced with benefit sanctions.

    The course covers:

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  • Universal credit – supporting clients

    Level: Basic

    People in all parts of the country are now getting universal credit (UC). But whether you can claim depends on where you live and personal circumstances. This course aims to equip you with the knowledge to help your service users get the most out of this new benefit and avoid potential pitfalls.

     

    The course covers:

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  • Universal credit, ESA and the work capability assessment

    This essential one-day course gives you an introduction to the work capability assessment that applies to employment and support allowance (ESA) and universal credit (UC). Assuming little or no experience of these benefits, the course gives you an understanding of the main rules for people whose health or disability limits their ability to work. It also helps you deal with common problems.

     

    The course covers:

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  • Using legislation and caselaw

    Level: Standard

    Advisers regularly deal with complex areas of social security and tax credits law. This one-day course explores some of the legal skills required by lay advisers, and gives information on different aspects of the legal system.

    The course covers:

    • Legal research skills – finding the law and legal precedents
    • Using legislation – acts, regulations and caselaw
    • Using the annotated guides – social security legislation (Sweet and Maxwell)
    • Interpreting legislation
    • Information on using the internet for legal research

     

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