BENEFIT ADMINISTRATION

Claims, backdating and challenging decisions

LDCB0111 10.00am – 4.30pm 4 April 2011
LDCB0211 10.00am – 4.30pm 28 September 2011

Claims, backdating and challenging decisions can be booked as a two-day course with Overpayments and recovery of benefit.

The timing of benefit claims and requests for revisions and supersessions is crucial and failure to claim in the correct manner and at the appropriate time can lead to loss of benefit entitlement.

This course examines the rules in detail with a view to maximising income. It is particularly useful for those involved in benefit take-up campaigns. The course includes:

the systems for administering benefit claims ;
the ‘onus of proof’ rules in claims for income support and jobseeker’s allowance;
how to achieve maximum backdating;
how to challenge decisions using the revision and supersession rules.

NB this course does not cover appeals, which are dealt with in separate courses.

Level Standard
Tutor Daphne Hall
CPD hours 5
NOS LA49 and LA50

Overpayments and recovery of benefit

LDRB0111 10.00am – 4.30pm 5 April 2011
LDRB0211 10.00am – 4.30pm 29 Septemer 2011

Overpayments and recovery of benefit can be booked as a two-day course with Claims, backdating and challenging decisions.

Claimants are sometimes paid too much benefit – but can all overpayments be recovered? When recovery is possible, what procedures should be followed? This course takes a detailed look at benefit overpayment and recovery, including housing benefit and tax credits. It covers:

‘ordinary’ overpayments – misrepresentation and failure to disclose;
duplication of payments because other income is paid late;
mortgage interest paid direct to lenders;
overpayments of housing benefit and council tax benefit;
challenging decisions and appeal tactics;
the Secretary of State’s discretion not to recover;
methods of recovery;
tax credit overpayments.

Level Standard
Tutor Daphne Hall
CPD hours 5
NOS LA49 and LA50

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