This essential two-day course is aimed at professionals who work with low-income clients. It is for those who will not be advising on benefits themselves (eg, social workers, supported housing workers, support staff) but want to support clients to maximise their income and signpost at the right time for more advice.
The course covers:
- Benefits available to different client groups
- Structure of the benefit system
- Basic benefit checks
- How to claim and who to contact
- Dealing with problems
- Signposting for more help