Fees and booking information
CPAG's experience in the welfare rights field is unrivalled. Our benefit handbooks are the definitive guide for those working in advice, support and advocacy nationwide. This experience has been used to inform and design the courses in CPAG's training programme.

Booking and payment
Joining instructions
In-house training
Comments on CPAG training

Law Society accreditation
Bar Standards Board accreditation
General Social Care Council
National Occupational Standards (NOS)

Fees
Cancellations
Reductions

Booking and payment
To book CPAG courses, please complete the booking form and return it to

Judy Allen
Training Co-ordinator
CPAG
94 White Lion Street
London
N1 9PF

or fax on 020 7837 6414
email training@cpag.org.uk
Bookings can also be made on-line using this online booking form

Please indicate on the booking form if you require an invoice (organisations only) or are enclosing payment with your booking.

On receipt of a booking form and subject to places being available, an invoice/receipt will be issued which confirms the booking.

Training courses usually run from 10.00am – 4.30pm, with tea and coffee available from 9.45am. Lunch is also provided.

Seminars run from 1.00pm – 4.30pm, with lunch provided at 12.30pm. Times may vary for certain half-day courses, full details are provided in the course description and confirmation letter.

Please note that CPAG offices are not open before 9.00am.

Most of CPAG's existing courses can be provided ‘in-house’ to meet the training needs of your group or organisation.

Providing a course ‘in-house’ can be more cost effective – saving on time, travel and accommodation costs. We provide the expert tutor(s) and all the training materials.

You may want to share the cost of running the course by inviting participants from other groups or organisations in the area.

Comments on CPAG training
We aim to provide tutors and training of the highest standard. Course participants are asked to complete a monitoring form at the end of each course. The feedback we receive is used to develop and improve our courses.

If a course does not meet your expectations, or if you are unhappy or dissatisfied with our training in any way, please contact Paula Twigg, manager of the Citizens' Rights Office at CPAG. Any complaint will be dealt with promptly and in the strictest confidence.

Law Society accreditation
All our courses are Law Society accredited and carry Continuing Professional Development (CPD) hours, so are suitable for solicitors (and for anyone who needs to satisfy the requirements in the Legal Services Commission’s Quality Mark.)

Our courses are also approved by the Institute of Legal Executives and the UK College of Family Mediators.

Bar Standards Board accreditation
In order to maintain and enhance the quality of legal services that they offer, barristers need to update and develop specialist areas of knowledge and ensure that their skills are regularly refreshed.

Most of our courses are Bar Standards Board accredited and carry CPD hours.

If you wish to claim CPD hours for Bar Standards Board accreditation, please ensure you complete the Bar Council register provided when you attend the course.

General Social Care Council
Social workers are required to provide evidence of ongoing learning and development to maintain their registration status. We understand from the GSCC guidance that our courses are appropriate for ongoing learning and can be counted. We have had confirmation from the GSCC that social workers may choose to count CPAG courses towards the GSCC requirement to undertake 90 hours or 15 days of training which will advance their professional development over each three year period of registration.

National Occupational Standards
National Occupational Standards ( NOS) have been developed for the Legal Advice sector following consultation with those working in the sector. They outline the knowledge and skills needed to deliver advice. See the National Occupational Standards page for more information.

Fees

* Fees exlusive of travel and overnight costs and allowances

CPAG's training and seminar fees are inclusive of lunch (except for in-house courses). Please indicate on the booking form if you have any special dietary requirements.

Cancellations
Cancellations should be made in writing. Please note that we are unable to refund any of your fee if you cancel within 14 clear days (10 working days) of a course or seminar. A £25 administration fee will be charged if you cancel at any time prior to this.

Once an in-house course has been booked, a 50% cancellation fee will be charged if it is cancelled by the booking organisation less than 28 working days before the course is due to take place. If training materials have already been produced, a further 25% fee may be charged.

Reductions
Reductions are available on the above prices when booking our recommended package of training. CPAG Training offers reduced rates to Citizens Advice Bureaux and members of DIAL UK. A limited number of places are also available at reduced rates to poorly funded organisations.

Please contact Judy Allen/Sarah Kerridge on 0207 812 5228/5217 or email jallen@cpag.org.uk for further details.