Help for advisers

CPAG gives advice about welfare benefits and tax credits to people who are advising the public. See below for details of our London-based advice service.

If you are in Scotland please visit our advice and information page for advisers in Scotland.

  • Telephone

If you are an adviser you can telephone our advice line on 020 7812 5231.

It is open from Monday to Friday between 10am and noon and between 2pm and 4pm. We welcome and accept calls via Type Talk.

  • Email

Email advice for advisers is now limited to enquiries that are specifically about child benefit, child tax credit or working tax credit. The email address is

An up-to-date bank of written information on frequently asked questions about common problem areas of the benefit and tax credit system along with an email advice service for help to resolve those issues.  Go to Ask CPAG.

  • Referrals

If you are an adviser and you wish to refer a potential test case see our information on referrals.


Not an adviser?

Unfortunately, we are unable to offer advice to members of the public.

For help with benefits or tax credits contact your local Citizens Advice Bureau or Law Centre.

Depending on your circumstances, other organisations may be able to help.