Managed migration project

Between December 2022 and May 2024, we're gathering evidence to identify the difficulties claimants face when they go through managed migration and how they adjust after the move. By sharing this information with the Department for Work and Pensions (DWP) on an ongoing basis and making recommendations we want to improve the process of managed migration before it is rolled out at scale.

Outputs of the project

We are producing monthly briefings for the DWP on the issues that arise as claimants go through managed migration and the aspects that are working well. Alongside these we will publish quarterly briefings on our website which summarise our evidence, the difficulties claimants are facing with managed migration and any steps the DWP is taking in response.

How we're collecting evidence

We are gathering data from a range of sources including:

• CPAG’s live database of cases about difficulties claimants face accessing benefit entitlements
• Interviews with advisers supporting claimants going through managed migration
• Interviews with claimants going through the managed migration process
• Parliamentary questions and/or Freedom of Information requests
• Information stakeholders share with us

How can I get involved?

There are lots of ways you can get involved in the project:

• Take part in an interview: We are offering a £25 voucher to interview anyone who has received a managed migration notice and welfare rights advisers working with people going through managed migration. Find out more here: Tell us about your experience of moving to universal credit or email [email protected] with the subject line ‘Tell me more about the managed migration project’.
• Tell us about a case of yours: If you have supported someone affected by managed migration you can tell us about your case. Every case sent to us is carefully considered to inform our briefings and recommendations to DWP.
• Share your expertise: If you are researching and monitoring the roll out of managed migration, tell us about it by emailing [email protected].
• Stay in the loop: If you would like to know more or be kept up to date about our findings email [email protected] with the subject line ‘Keep me up to date about the managed migration project’.