Universal credit (UC) claimants are not always getting extra amounts of UC they’re entitled to when they become eligible for some other benefits because of poor data-sharing within the DWP.
Over 120 charities, faith groups, trade unions and civic organisations sign open letter urging First Minister to plug “gap in cash support.” “Parents going without food to feed their children, feeling ashamed at the basics their children are going without, and dreading the coming winter bills.”
This report focuses on some of the problems UC claimants are experiencing both making a claim for UC and receiving accurate payments, which appear to be caused by the digitalisation and automation of the UC system. Claimants who have specific life circumstances are experiencing similar problems because the UC computer system seems unable to calculate their UC payment correctly and in accordance with the law.
This report focuses on social security issues during lock down, highlighting problems making and maintaining claims without support, difficulties participating telephone assessments and appeals, some PIP awards stopping and uncertainty about whether others would be extended, a number of severely disabled and terminally ill people not receiving additional amounts they were entitled to and a gap in support for some carers.