Training courses in Scotland

We run a full programme of training in Glasgow and a number of courses in Edinburgh and Inverness. We also offer in-house courses to organisations throughout Scotland.

Level of course

It is important that you choose the right level of course:

Basic level courses: for frontline workers who do not work in welfare rights but want to know about benefit issues relevant to their clients to give basic advice or refer on. 

Introductory level courses: for people new to benefit advice work or who have little or no experience of the subject covered by the course.

Standard level courses: for people with a working knowledge of the benefit system or the subject covered by the course. These are suitable for people wanting a refresher or to update skills or information.

Experienced level courses: For more experienced benefit advisers, who are confident about covering issues in more and sometimes complex detail.

In-house training – we can come to you

We can provide most of our courses in-house at your premises or a venue to suit you, to meet the training needs of your organisation.

Providing a course in-house can be more cost-effective, saving on time, travel and accommodation. We provide the expert tutor and all the training materials.You may want to share the cost of running the course by inviting participants from other groups or organisations in the area.

We can also help design an in-house training package for your organisation on all areas of welfare reform.

To make an enquiry and to get a quote please fill out our enquiry form or contact Lorraine Murphy on 0141 552 3303, We'll get back to you as soon as possible and no later than 5 working days.

Scottish National Standards (SNS)

Many of our courses cover skills and knowledge required to meet Scottish National Standards for Information and Advice Providers. For further details please see our Scottish National Standards page.

Course materials and access

We can provide course packs in large print. All our training venues are wheelchair accessible. Please indicate on your booking form if you have any other needs or call us to discuss them.

Funding for training courses

Skills Development Scotland's (SDS) Flexible Training Opportunities fund gives Scottish businesses with up to 150 employees the opportunity to apply for up to £5,000 towards employee training costs.

Funding is available for up to 10 employees per business. SDS will refund up to 50% for each employee training session up to a maximum of £500 for each employee. Download an application form here or for further information phone 0800 783 6000.

For further information contact:

Pauline Chalmers
CPAG in Scotland
Unit 9, Ladywell
94 Duke Street
G4 0UW

Tel: 0141 552 3303
Fax: 0141 552 4404